Micromedico (“we” and “us”) is the operator of www.micromedico.com, www.micromedicous.com (“Website”). By
placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both
parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General.
    Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may
    be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill
    the available products to you, and contact you about whether you would prefer to await restocking of the backordered
    item or if you would prefer for us to process a refund.
  2. Shipping Costs.
    Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.
    Payment for shipping will be collected with the purchase.
    This price will be the final price for shipping cost to the customer.
  3. Returns.
    3.1 Return Due To Change Of Mind.
    Micromedico will happily accept returns due to change of mind as long as a request to return is received by us
    within 30 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.
    Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once
    returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you
    once this has been completed through email. Micromedico will refund the value of the goods returned but will NOT
    refund the value of any shipping paid.
    Once a return has been made that meets the requirements:
    (a) a refund in store credit; or
    (b) a replacement item sent to you (if stock is available).

3.2 Warranty Returns.
Micromedico will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of
items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful
warranty claim. Upon return receipt of items for warranty claim, you can expect Micromedico to process your
warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method;
(b) a refund in store credit; or
(c) a replacement item sent to you (if stock is available).

  1. Delivery Terms
    4.1 Transit Time Domestically. In general, domestic shipments are in transit for 2 – 7 days.
    4.2 Transit time Internationally. Generally, orders shipped internationally are in transit for 4 – 22 days. This

varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you
are choosing your courier at checkout.
4.3 Dispatch Time. Orders are usually dispatched within 2 business days of payment of order. Our warehouse
operates on Monday – Friday during standard business hours, except on national holidays at which time the
warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change of Delivery Address. For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping. Micromedico will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
4.6 Military Address Shipping. We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock. If an item is out of stock, we will dispatch the in-stock items immediately and send the
remaining items once they return to stock.
4.8 Delivery Time Exceeded. If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

  1. Tracking Notifications. Upon dispatch, customers will receive a tracking link from which they will be able to follow
    the progress of their shipment based on the latest updates made available by the shipping provider.
  2. Parcels Damaged in Transit. If you find a parcel is damaged in-transit, if possible, please reject the parcel from the
    courier and get in touch with our customer service. If the parcel has been delivered without you being present,
    please contact customer service with next steps.
  3. Duties & Taxes
    7.1 Sales Tax. Sales tax has already been applied to the price of the goods as displayed on the website
    7.2 Import Duties & Taxes. Import duties and taxes for international shipments may be liable to be paid
    upon arrival in destination country. This varies by country, and Micromedico encourages you to be aware of these
    potential costs before placing an order with us.
    If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to
    Micromedico at the customers expense, and the customer will receive a refund for the value of goods paid, minus
    the cost of the return shipping. The cost of the initial shipping will not be refunded.
  4. Cancellations. If you change your mind before you have received your order, we are able to accept cancellations at
    any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund
  5. Insurance. Parcels are insured for loss and damage up to the value as stated by the courier.
    9.1 Process for parcel damaged in-transit. We will process a refund or replacement as soon as the courier has
    completed their investigation into the claim.

9.2 Process for parcel lost in-transit. We will process a refund or replacement as soon as the courier has conducted
an investigation and deemed the parcel lost.

  1. Customer Service. For all customer service enquiries, please email us at [email protected]